A softswitch, being the central device in a VoIP network, must be reliable. Hence, when you are looking for a wholesale provider of softswitch services, there are certain things you need to take care of. Read on to know how you must go about the process.
VoIP (Voice over Internet Protocol) has significantly changed the way we communicate. A host of things won’t have been possible sans the technology. Had it not been for the VoIP, many a call centre would have forced to shut shop and it would not have been possible to chat with your colleague or client while sipping coffee.
Growth of VoIP technology has resulted in the evolution of a whole industry around it. Enterprises such as Skype, Axvoice and Vonage earn almost all their revenue by offering VoIP related services. Then there are hosted softswitch providers, wholesale operators and retailers. Companies offering VoIP services facilitate work process for other businesses by significantly bringing down the cost of operations.
Softswitch providers, wholesalers and retailers work in tandem to take the services to the end users. The technology has evolved rapidly in the recent years, doing away with the disruptions previously associated with it. For example, Next Generation Class-4 softswitches have significantly brought down the investment associated with the infrastructure setup. Prior to it, operators had to arrange for exorbitant funds and hire team of technicians to take care of things. Thanks to these softswitches, they can offer VoIP services while shelling out just a fraction of the usual operating costs.
These softswitches can bundle multiple communication streams including text, fax, voice and video traffic. They carry an array of features, offering enormous benefit to carriers world over. In case of hosted softswitches, a partition owner has access to the data, CDRs, signalling IP and other details of interconnecting endpoint. This kind of switch partition system is easy to install and manage, resulting in greater savings and higher efficiency for the operators.
General features of a hosted softswitch include handling hundreds of calls per each account, Real Time Traffic Control and Re- routing and Service setup that takes just few hours and SIP support. Routing features include false answer supervision predictive filter, least cost routing, ANI routing, online call debugging, excel upload and download, setting priorities, etc. Reporting features are profit/margin report, real time billing, active calls, CDRs download and ASR, traffic graph etc. Billing and accounting features include prepaid and post-paid customer management, real time balance update, automatic invoices to customers, setting customer credit limits, balance dependent routing and ASR/ACD dependent routing.
If you are looking for a reliable wholesaler of hosted softswitch, you better do a bit of research before deciding on one. They must have inside out knowledge of the VoIP switching world and be able to provide tools that provide you with detailed analysis, reporting and billing generation ability. These systems should be elaborate, yet fast enough to save time. Hosted softswitch wholesalers must be able to customise their services and products to suit your requirements.
A reliable service provider must assure you of efficient client support services. In this kind of service, you will often need to discuss things with the wholesale provider and it is essential that have a skilled team of technicians to support you. Assure yourself on this front before hiring their services.