Recently, VoIP call recording and VoIP high definition phone service announced that they were joining forces to provide high definition IP call recording. This new high definition VoIP telephony offers end users their final proof that VoIP telephony is able to support their needs not only in convenience and price, but also in higher quality voice communication. By adding the ability to record these higher quality communications, the complete package is now available.
Since the release of VoIP phone service, the number one user complaint has been surrounding the voice quality. A few industry leading VoIP hardware vendors have found a way to solve this issue by incorporating the G.722 codec into their VoIP telephones. If the voice quality is improved with G.722 codec, so then will be the voice that is recorded with any given IP call recording solution, or so many would assume. Well, the fact is that most IP call recording solutions do not support the G.722 codec yet and therefore these calls are simply not recordable on those solutions. Recently it was announced that one call recording does support the G.722 codec and is now able to provide high definition call-recording, offering many benefits to the provider and to the end user.
By successfully achieving interoperability with the G.722 codec, this unique IP call recording solution is able to provide high definition call recording with the new audio standard for internal PBX communication. This means that only the IP call solutions that are compatible with the G.722 codec can work effectively with the new Cisco Unified Communications Manager, the next generation of Cisco phones, and the new Polycom phones. If the call-recording solution is not compatible with G.722, the calls will be listed as “empty” meaning that the solution is unable to record the call. As the next generation VoIP phones become the standard, more and more calls are going to be listed as “empty” and user’s satisfaction with their service is going to drastically decline. UNLESS, your call solution is able to foresee this change and act now to become interoperable with the G.722 codec.
Another obvious perk of high definition call recording is that it enables a higher fidelity of audio recording, enabling other third party applications which perform word-spotting, compliance checking, and call center quality assurance to work better without requiring a larger MP3 because these calls are recordable in the same compression quality as earlier IP call recordings. In other words, you get the quality enhancement of high definition call recording without adding any additional storage nightmares.
And finally, it has been proven that the G.722 codec enables VoIP conversations to be clearer than traditional digital line/PSTN calls. This provides another level of differentiation against digital line (PBX) solutions or traditional POTS conversations. Since the number one criticism of VoIP has been the voice quality, this is a huge victory for the VoIP industry. Not only are they now able to provide higher quality voice communication than previously available in the VoIP market, they are now able to provide even higher quality than traditional phone systems, removing that last and final obstacle to converting to VoIP telephony.