When developing your proposal for upgrading to VoIP, I’m sure you were smart and included the obvious pros: cost savings, flexibility, and portability. These benefits are great, but stakeholders tend to worry about other issues. Having answers to the following three questions can help your case for implementing VoIP hosted PBX.
What Will Our Clients Think?
Many non-technical business owners consider technology a necessary evil. They realize that advancements in technology can make business function better and with more productivity. The “evil” part for some business owners is the perception of switching to a new technology. In regard to hosted PBX VoIP, business owners are very concerned about how their customers perceive digital answer systems. In the traditional scenario, a business has a receptionist to answer each and every call. People like and have become accustomed to hearing a human voice at the other end of the line.
For small operations with two or three departments, an auto attendant should not provide too much annoyance. An auto attendant, also referred to as a digital receptionist, is an answering system that offers callers a menu of options for making their desired connection, and routes the call to that endpoint. Businesses can usually customize the auto attendant to fit their needs.
If your business has more than a couple of departments, the concern about call answering being impersonal may be legitimate. If the business wants do without a human voice to answer each and every call, you will have to convince them that auto attendant is the best way to go. This really isn’t a difficult feat. The following are just a few of the benefits of using auto attendant:
- Always Available – You can set up an auto attendant to answer your calls 24 hours, 7 days a week. Client calls are always answered.
- Never Overloaded – The auto attendant is capable of responding to and routing multiple calls at once. Customers are never on hold for very long.
- Professional – You can customize the auto attendant greeting.
Is VoIP Stable?
Businesses rely on the satisfaction of their clients to stay in business. Securing client relationships hinges on every part of business-clients can experience one issue with a business and swear never to do business with them ever again. We all understand the frustrations of phone quality issues. The quality issues that are common with VoIP phone service tend to be associated with residential-class VoIP service. Business-class service providers typically implement extra quality measures to ensure call quality remains stable. Quality of Service (QoS) is an example. VoIP service providers that integrate QoS employ a monitoring system that constantly inspects the network connection and ensures that priority traffic takes precedence. Of course, you should also emphasize your own knowledge of VoIP and the ability to choose a service provider that meets the needs of the business.
Is VoIP Secure?
Since VoIP occurs over an Internet connection, business stakeholders are justified in worrying about confidential information being exposed to unscrupulous individuals. Just as using your desktop to connect to the Internet has risks; using a VoIP phone system can open your business up to attacks from devious network malefactors lurking about networks. Protecting your data is serious business and the assurances you can offer should be tied to the service provider you choose. VoIP service providers are very aware of security issues and many are making notable efforts to lessen the risk of an infringement of your privacy. Most Business Class VoIP service providers are typically capable of mitigating common VoIP security issues such as phreaking, eavesdropping, SPam over Internet Telephony (SPIT), and identity fraud.