Voice over Internet Protocol, simply stated, is a telephone system in which the incoming and outgoing phone call are handled using broadband Internet connection instead of the traditional method. Business houses should seriously consider switching over to VoIP because of its advanced technology and its resultant ability to provide many key features to help business houses and at a low cost.
As stated earlier, VoIP uses the Internet and your voice is converted into small packets of digital data as you speak and then transmitted to the call recipient. Call recipients need not have VoIP in order to receive calls from a VoIP phone. As such, no phone communication with anyone who does not have VoIP will be lost.
This VoIP feature is immensely beneficial and can save a substantial amount of money for businesses that have to regularly communicate with overseas clients. Today most business houses have broadband Internet that is the only basic pre-requisite for availing VoIP service.
Apart from cost-savings, VoIP can offer many useful features for businesses such as -voicemail, call forwarding, caller ID, and lot more. Although some of these features may be available with the traditional phone system provider, you will find that the cost will be much lower with a VoIP system. VoIP service may also include Interactive Voice Response features and an auto attendant, which is a huge boost to productivity.
The auto attendant feature enables the system to route calls with minimal end-user input. The auto attendant not only routes calls within your office, but it can also route calls to outside points that may include branch offices, staff residences, or even mobile phones.
In the recent past, three different versions of VoIP have emerged, each targeting a specific type of business – House, Hosted and Hybrid. House VoIP is for the well-established, hugely profit-making businesses that will need and also can afford a whole new phone system. Hosted VoIP is meant for businesses that are relatively new or opening new branches and wish to avoid any immediate large scale investment. Hybrid VoIP is intended for businesses that want to continue to use their current non-VoIP phone systems but also want to enjoy the benefits and features of the VoIP system.
Market experts opine that inasmuch as analogue television was gradually phased out by the digital television for the vast majority of businesses, VoIP dial tone will eventually replace non-VoIP dial tone. Technological innovations are taking place all the time and the new methods and systems will, sooner than later, usurp the old. Most businesses may start with Hybrid VoIP but will soon graduate to full House system once they enjoy the many advantages VoIP facilities.
In short, VoIP enables a small business to reduce telecommunication expenditures while also availing the benefits of feature upgrades and efficiencies that would otherwise be far too costly. The VoIP benefits for small businesses and self-employed individuals are far too many and VoIP will show you how to optimize your productivity and increase overall efficiency. VoIP will ensure low-cost services with high-end features that will transform your small business into a highly profitable and expense-saving operation.