Earlier telecom industry dominated the communication all over the world but with the inception of VoIP technology tables had been turned upside down. Now most of the companies are replacing the traditional telephone services with VoIP technology via softphones and mobile dialers. Organisations have put down the PBX systems and VoIP solutions have taken the front seat. The diminishing telephone services have been rooted by the ability of VoIP providing lower costs benefits, efficiency, productivity hike, ubiquity and much more to talk about. A lot more features are encompassed in VoIP technology as compared to traditional systems of communication. Within melange choices one will choose only that option that is cheap and best, that can give more in less investment and this is what actually goes with VoIP technology. Telecom companies have been hit hard by the VoIP technology as it has been proving marvels in ending telecom monopolies.
The concept used in VoIP is utilisation of IP data packets which ensures the efficiency, low cost features while the concept in telephone system was mere conversion of voice signals into electrical signals and electrical signals back to voice signals. The seamless integration of various applications in VoIP and the ability of VoIP system to make calls with any computer possessing VoIP tools have made it more amiable and demanding in business organisations. Since legacy telephone systems are constrained to limited features VoIP technology is cropping up with tremendous novel amalgamations like cloud with VoIP, Machine learning with VoIP etc.
Telecommunication companies incurred high costs due to hubs, configuration, installation, and maintenance issues. It provided only voice mail and single call forwarding settings. VoIP proves to be far above all this. It incurs less cost, less load, high quality results and efficient means of communication. Long distance calls are easily handled by VoIP almost free after installation. A well established internet infrastructure is the basic requisite. VoIP enables many applications such as mobile app integration, instant messaging, video calling and conferencing etc. VoIP offers easy routing on second, fourth and eighth ring of which telecom systems are deprived. A feature called ‘barge’ allows silent hearing of the conversation between customer support and client. Another feature called ‘whisper’ allows the supervisor to interrupt and speak only to the customer while the customer is unaware of the communication taking place between them. These features help a lot in day to day business operations.
The telecom companies have to survive the replacement of IP PBX systems and hence this is the reason why telecom companies are turning out to be the VoIP companies. They are now purchasing hosted VoIP service providers and are supporting VoIP in one or the other way. Certainly in future PSTN system will meet a dead end. Starting afresh with the VoIP technology many small start ups are transforming into bigger companies and increasing their revenues than ever before. The demanding use of VoIP technology has not only affected the business organisations to the best but also the telecom industry to its worst.