VoIP (Voice over Internet Protocol) telephone service, simply stated is an effective form of business communications with a host of features available at economical rates. VoIP is particularly beneficial for small businesses for enlarging their customer base, developing better customer relations, increasing their sales turnover and improving their overall productivity.
In these difficult times of economic recession to stay and survive is a formidable challenge for many small businesses. By opting for VoIP facility you can heavily cut down on your telephone bills. The VoIP technology is quite simple – VoIP converts analog voice signals into digital data packets to facilitate two-way transmission of conversations in real time using the Internet.
If your small business has customers, employees, offices and sales outlets at distant locations, then long distance phone calls must be costing you heavily and eating into your profits. To overcome this problem and make considerable savings in telephone bills, small business enterprises can immediately opt for VoIP telephone services.
All you need is a reliable internet connection and telephone instrument and you can make calls over the internet at a fraction of the cost of traditional phone charges. Since you will not invest in additional equipment or buy new hardware, you will also not spend on maintenance.
Once you install a VoIP phone system at your small business enterprise, you can enjoy all the advanced features of a standard phone system to and improve your business communication efficiency. The auto attendant interface will mean all calls will be received with a professional greeting and directed to the concerned extension phone lines.
There is also music-on-hold while the calls are being connected. In short, your customers will get an impression that yours is a large business house, well-organized and professionally-run.
The other key features include voice mail, fax mail, find me follow me call forwarding, dial by extension, dial by name and automatic call distribution features – to name a few. With VoIP facility, you will not miss out on any business calls as all unanswered calls will be automatically diverted to your cell numbers or other personal numbers and you can communicate with your customers, even while on the move.
We are living in the age of the Internet and having VoIP phone system for your small business will be in keeping with the times. Please remember even if you are hesitant about using VoIP, your competitors are going to avail the many advantages of VoIP and score over you in your business. In other words, not having VoIP system is going to keep you out of the race and make you lose business to competition.
There are a number of VoIP telephone service providers for small businesses offering quality products meeting your specific demands at competitive rates. To wholly enjoy all the features and facilities of VoIP phone system, you should tie up with a reputed and reliable service provider who is sensitive to your business communication needs and appreciative of your line of business.
Equally importantly, you should select the best and most reliable Internet Service Provider (ISP) as the two are interdependent. But rest assured that VoIP phone system, when properly implemented with a reliable service provider and a reputed ISP will not only save your small business money but also improve your telephony and significantly contribute to your business growth.
To sum up, the principal advantages of VoIP for small business houses are:
1. Huge savings in telephone costs
2. Efficient customer relationship management
3. Effective interaction and improved rapport with customers
4. Prompt and Speedy exchange of information
5. Greater coordination among employees, business associates and customers leading to increased business productivity.