This article is for consumers who may be on the verge of switching to digital but are still unsure if they can get similar service as what they’ve been used to with traditional companies. The leap may seem like a big deal. From tangible cables of traditional services, you now have to rely solely on digital signals that may – or may not – be at par with the service quality you’ve been used to. Often, even when digital voice services is a little more affordable than traditional phone services, people still view it with some hesitation.
Different Kinds Of VoIPs
This hesitation is not unwarranted. There are different kinds of VoIPs out there. There are those who can liken themselves with cable companies. These VoIPs deliver good (if not great) quality phone service. Voice quality and reception are clear, and there are hardly any disturbances when two parties talk, regardless of where they are in the world. Here, the voice data travels the net only for a short time at the origin and destination points of the all. The rest of the data travel through the public switched telephone network (PSTN); thus, maintaining audio and connection quality.
And then, there are those companies that are no better than the service provided by free VoIP services, such as Yahoo Messenger and Skype. Here, the connection is peer-to-peer. Thus, data runs through the internet the whole time. This results in unreliable connection and quality. Calls are subject to online traffic and how fast your internet connection is. Usually, many traditional phone users are turned off by the services of these kinds of companies. It is expected that, for them to switch, they should at least get service that is at the same level as traditional phone companies. Switching to digital should never be a step down.
How To Make Sure You End Up with A Good VoIP Service Provider
The best thing that you can do is to do your homework. And then, when the time comes that you’d need to talk to a representative of the VoIP company, you’d know what to ask. Here are some basic questions to keep in mind:
1. How do they route their calls?
2. How much traffic load can their system take?
Of course, it is also best not to forget the other essentials of a good VoIP provider. Your VoIP provider should have 24/7 technical and customer support. This way, if anything goes wrong, you can rest assured that someone is on the issue right away.
Price is also a consideration. However, expect to pay a little more than what you’d have to with cheap VoIPs. In any case, you get what you pay for anyway. You are definitely better off paying the mid- to high-end prices of good VoIP companies – which is still below what traditional phone companies normally charge.