VOIP (Voice over Internet Protocol) offers increased options with less expense for all business models. It provides freedoms and potential applications that traditional telecommunications solutions cannot. To start at the most basic level the actual cost per call is cheaper. Businesses and governments around the world are turning to VOIP to bring down there expenses while insuring quality telecommunications for their organization. Using VOIP for call centers not only lowers the cost of phone charges, but it also relinquishes the need for a brick and mortar call center. Calling agents can now work from anywhere they have access to broadband, with a computer or VOIP capable phone. In this scenario infrastructure costs are lower and your employees are happier.
The expenses are lower and it provides flexibility for employees but what can VOIP systems do? This answer is shown best by the unlikely example of the Republican National Committee (RNC). It has been reported that the RNC uses an open source VOIP system to not only make calls, but also to record and synthesis the data received. Their call agents are able to accurately note all points made, this is something that was not possible with prior systems.
It is widely accepted that VOIP is the very near future of business infrastructure. So much so that hardware producers such as Dell are designing products with this in mind. Dell’s new Latitude E’s family of laptops are equipped with digital-array microphones to better capture the users voice for making VOIP calls. It is clear that VOIP is the clear answer to business telecommunications cost containment.